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ONECare & CCA Training

DAY ONE

The 4 Principles of Human Capital Development

Filter

Dealing with Reality

The Iceberg Theory

Active Listening

Power of Questions

The Acknowledgement

Handout - 6 P Connectors

Handout - Chat Proficiency & Email Management

DAY TWO

Handling Conflicts

Handling Complaints

Saying No

Constructive Attitude

Consensus

 

Urgent & Important 

Handout - Delivering Bad News

Handout - Team Development

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